Privacy Policy

1. General Information

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website www.suona.at. We take the protection of your data seriously and process your information exclusively on the basis of the statutory provisions (GDPR, TKG 2003).

2. Controller

Name: Susanne Kremsner-Forsthuber
Business Address: Seepark 20, 2491 Neufeld an der Leitha
Email: office@suona.at
Company Type: Sole Proprietorship (Einzelunternehmen)
Website: www.suona.at

3. What Data We Collect

When you interact with our website, we collect the following personal data:

Name and contact information (e.g., email, address, phone number)
Shipping and billing address
Order details (products ordered, amount, personalization info)
Payment information (via third-party payment providers)
IP address and browser information
Optional: Email subscription or contact form inquiries

We do not collect sensitive data (e.g., racial origin, health data) or use automated decision-making.

4. Purpose of Data Processing

We collect and process your data for the following purposes:

To process and fulfill your order
To send order and shipping confirmations
To personalize products (e.g., initials)
To respond to inquiries
To comply with legal obligations (e.g., invoicing, tax laws)
To improve the user experience on our website (e.g., cookies, analytics)

5. Legal Basis

Data processing is based on:

Art. 6(1)(b) GDPR – Contract performance
Art. 6(1)(c) GDPR – Legal obligation
Art. 6(1)(f) GDPR – Legitimate interests (e.g., website security, analytics)
Art. 6(1)(a) GDPR – Consent (for newsletter, optional features)

6. Third-Party Services

We may share your data with trusted service providers for specific purposes:

Payment processors (e.g., PayPal, Stripe)
Shipping partners (e.g., Österreichische Post)
Website hosting and analytics providers (e.g., Google Analytics, if used)

All third-party services comply with GDPR requirements.

7. Cookies & Analytics

Our website uses cookies to enhance user experience.
You can manage cookie settings via your browser.
If we use Google Analytics or similar tools, your IP address may be anonymized before storage. You will be asked to consent to optional cookies via a cookie banner when visiting our site.

8. Newsletter

If you subscribe to our newsletter, we will use your email address to send you updates, offers, and inspiration. You can unsubscribe at any time via the link in the email.

9. Your Rights (under GDPR)

You have the right to:

Access your data (Art. 15)
Rectify incorrect data (Art. 16)
Erase your data (Art. 17)
Restrict processing (Art. 18)
Data portability (Art. 20)
Withdraw consent at any time (Art. 7(3))
Object to processing (Art. 21)
Lodge a complaint with the Austrian Data Protection Authority: www.dsb.gv.at

10. Data Storage and Retention

We retain personal data only for as long as necessary:

For contractual and legal obligations (e.g., tax retention: 7 years)
Until the user withdraws consent (e.g., newsletter)
For analytics (data anonymized after reasonable period)

11. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us at:< Susanne Kremsner-Forsthuber
Email: office@suona.at